Choosing a holiday – Sense Earth FAQs
What type of holiday is for me?
Bespoke or Small Group Holiday?
Can I join a group trip if I am a solo traveller?
Why do solo travellers have to pay a single supplement?
We charge a single supplement because accommodation providers and transport companies price their rooms and vehicles based on two people sharing the costs. Since lodges charge by the room rather than per person, solo travellers must cover the full cost of the space themselves. We keep these fees as low as possible and always strive to negotiate the best available rates for our solo guests. However, if you are happy to share a twin room with a like-minded traveller of the same gender, we will always try to match you up to help you avoid this extra cost.
Before you go on holiday – Sense Earth FAQs
How can I stay safe on my holiday?
When do I get all the information about my holiday?
What should I do before I go?
Please make paper copies of your passports and other travel documents in case they got lost. Always carry physical copies of your passport, visa (if applicable), travel insurance and flight details in case your phone battery dies. Make sure you have had all the correct vaccinations and enough of any prescription medication that you may need when you are away.
What essential items should I bring with me?
Are flights included in the price of my holiday?
Flights are included in the majority of our holidays and are fully ATOL protected for your financial peace of mind when starting your journey from the UK.
Can I book my own flights?
You are more than welcome to book your own flights using your preferred airlines or frequent flyer miles. We will deduct the flight costs from the holiday price quoted (if flights already included). Just send over your flight details once they are confirmed so we can seamlessly align your airport transfers and holiday itinerary with your arrival and departure times.
Do I need travel Insurance?
https://www.campbellirvine.com/senseearth or call them on 0207 938 1734.
Will I need a visa or entry permit?
Some destinations require a tourist visa for entry. Please check your passport validity and contact us if you have any doubts. We will also notify you if a visa or any other essential documentation is required prior to your departure.
Which vaccinations should I have?
We are not medically trained so cannot give advice on which vaccinations you should have. Please consult your GP or a travel clinic to get up to date and professional advice. Do look at the Travel Health Pro website www.travelhealthpro.org.uk/countries for more information.
Is my holiday financially protected?
We are ATOL protected (6323), so can book with us with total peace of mind.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay your deposit you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
When you book a holiday package with Sense Earth, we are responsible for all aspects of your holiday under the European Package Regulations, meaning your holiday and the monies paid for that holiday are fully protected.
Why should I follow the Foreign, Commonwealth & Development Office?
This is where you can get advice about travelling abroad, including the latest information on safety and security, entry requirements and travel warnings. It is always good to keep up to date with current information. The foreign travel advice for guests from the UK is: www.gov.uk/foreign-travel-advice.
Will Sense Earth Book my Seats on the Plane?
It is the guest responsibility to book seats on the plane. We recommend checking seat availability directly on the airline’s website or app as soon as your flights are ticketed, as some airlines charge a fee or require you to wait until online check-in opens 24-48 hours before departure. Alternatively seats will be allocated on check-in without charge. Please note that for smaller internal charter flights, seats cannot be pre-booked and are allocated on the day based on aircraft weight distribution.
when on holiday – Sense Earth FAQs
Is there emergency support when I am away?
What happens if I get sick whilst on holiday?
If you get sick while travelling, notify your lodge manager or Sense Earth tour leader immediately so they can arrange local medical care, call emergency services, or coordinate a doctor’s visit to your room if required. It is critical to contact your travel insurance provider right away to activate your coverage and open a claim file. If serious treatment is required, emergency medical evacuation will be arranged to safely transport you to the nearest major hospital. Please note that you may need to pay for local treatments or medications upfront, which you can later claim back through your comprehensive travel insurance policy.
I have certain dietary requirements, can these be catered for?
Tipping Etiquette and Guidelines
What luggage size and style do you recommend?
For maximum convenience, pack well under the 20kg limit using a soft-sided, frame-less duffel bag without rigid wheels, rather than wheeled suitcases if possible. Lodge staff will hand-carry all luggage to your room or tent to keep outdoor dirt from tracking inside. Keep in mind that if your itinerary includes internal flights, your weight allowance drops strictly to a 15kg maximum.
Gift Ideas for the Community?
Excellent lightweight gift options include solar lights, stickers for local children, band-aids, feminine hygiene products and toothbrushes, as well as highly valued items like deflated soccer balls. Packing clothing such as t-shirts, socks, and sun hats also makes for excellent community gifts.
Guest Transfer Safety
We only use reputable, pre-booked transport companies which we know ourselves to ensure your complete safety and comfort. A full breakdown of your travel details will be provided in your Personal Travel Folder given six weeks prior to your departure.